Full terms & conditions for Sweets by Ola are detailed below.
By making an initial payment it will be deemed that the terms are understood and accepted as applying to your order.
Following your consultation / enquiry, your quote is valid for 7 days, paying your initial payment (see below) secures this price & prevents any further price increases, except in exceptional circumstances beyond our control e.g. exceptional fuel price increases etc.
A non-refundable 30% payment (total of the cake & delivery price) is required in order to secure the commission of your cake and chosen date with Sweets by Ola. For orders under £100, full payment is required to secure the date, and no later than 2 weeks before the event, unless otherwise agreed by Sweets by Ola
Save The Date
If you wish to secure the date, without yet having a cake design and final price, a £90 payment can be made. The design and final price will be agreed at least 3 months before the wedding date. Once a full quotation has been received and agreed on, the remainder of the 30% initial payment is then due. Full payment will then be due no later than 4 weeks before the wedding date.
Payment should be made by bank transfer
Sort Code : 60-83-71
Acc no: 64824288
Please send me a message with confirmation of transfer in order to prompt acknowledgement of the payment.
Final payment for your cake is required no later than 4 weeks before the collection/delivery.
If full payment is not received and cleared in our account before the event then the order will not be released.
If cancellation of the event takes place I reserve the right to retain all, or a proportion of, your Initial Payment, to cover any expenses already incurred. If cancellation takes place 2 weeks before the event then we reserve the right to keep 75% of the total price, or if cancellation occurs 5 days prior then 100% of the value with be retained to cover the costs of production of the cake.
Cancellation must be made in writing to Sweets by Ola and will only be deemed to take effect from the date I received it.
If you postpone the event we will endeavour to transfer your order providing the date is suitable for me, otherwise it shall be treated as a cancellation.
I retain the right to cancel the booking in very unusual circumstances beyond my control, such as fire or ill health, during which I will refund any money taken in full.
Alterations & Changes
It is your responsibility to read & check the quote thoroughly; any amendments should be made in writing. If requested, I will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please warn me when you pay your deposit if you are undecided on the design.
Sweets by Ola reserves the right to charge 75% of the initial quoted price should any changes or alterations reduce the final cost to less than 75% of the original price.
Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced as my interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo.
Allergies & Special Dietary Requirements
Please discuss with me if any of your guests have special dietary requirements.
Please be aware that allergens like nuts can be removed from the cakes but they are still used in my kitchens so I cannot guarantee that any of my cakes are completely free of all traces for people who are highly sensitive.
Most cakes contain small proportions of inedible items, it is the clients responsibility to ensure these are removed by your caterer/guests before consumption e.g. flowers, support dowels in tiered cakes, ribbon, wires in sugar flowers.
Delivery charge is calculated on a mileage and time basis. Alternatively, cakes can be collected from my premises.
If you choose delivery, it is my intention that your cake will be delivered in perfect condition prior to the start of your reception. However we ask for patience with factors that may be beyond my control (e.g. traffic conditions) as I cannot be held liable for any such delays. In some circumstances, I may recommend the cake is delivered 1 day in advance. It is your responsibility to ensure you inform us of your correct ceremony & reception time plus the postcode of the venue. In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price.
I cannot be held liable for any damage that is rendered to the cake at the venue once I have left the premises. It is with this in mind that I require somebody responsible, to check that they are happy with the cake before we leave.
If you chose to collect the cake, I will not be held liable for any damage to the cake once it has left my premises. Tiered cakes are most at risk during transport, so please seek my advice on how to transport it, and I highly recommend you check your wedding insurance covers cake damage.
Late requests for delivery (after securing the booking based on collection) will be accommodated where possible, but cannot be guaranteed, as earlier delivery commitments must take priority.
Cake Set up
It is the clients’ responsibility to ensure arrangements are made for the cake table, linen, cake stand & knife, which should all be set- up prior to my arrival, (unless there is an agreement that I will liaise with the venue on your behalf). If any delay is incurred due to these not being set-up, I reserve the right to charge for any delay incurred (labour costs at £15 per hour, plus any compensation required to pay to other brides whose wedding cake delivery has been delayed as a result) or leave the cake with the event manager to assemble / move into position as appropriate. Please take extra care to ensure a stable cake table if you are having a marquee wedding, as surrounding floor boards can easily rock the cake once stood on.
Storage & Consumption
Please remember that cake decorations are very delicate items, and I cannot accept responsibility for damage that is done to the cake after it has left my possession. If any damage is rendered to the cake after it has left my possession, then you can advise me and request a repair, which will be costed accordingly, including transport costs if appropriate.
Best Before Date
Your cake is baked to ensure it is fresh for the date of your event. After this date, I advise sponge cakes are frozen as soon as possible to ensure its condition is maintained, otherwise I cannot guarantee its quality if it’s consumed more than 48 hours after the event. My cakes are made entirely of natural ingredients, so I would like to remind you that because of this they will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life. Food hygiene recommendations recommend that food should only be frozen for a maximum of 3 months. Once home, the cake should be wrapped in clingfilm to remove as much air as possible, then stored in an airtight container before freezing for a maximum of 3 months. The cake should not be refrozen if defrosted, therefore it may be appropriate for you to cut it into convenient portion sizes before freezing, so that it can be defrosted on a per portion basis.
If you have concerns about your cake, please notify me upon delivery / inspection so that I have the opportunity to rectify it in time for your event. I highly recommend a member of the family / event manager as the designated point for the day, to help ensure all runs smoothly.
All other concerns should be made in writing, and evidence of the fault should be included. A refund is only given if the uneaten cakes are returned, and are unsuitable for consumption / not as described in the written quote. No refunds are given due to change of mind.
In the unlikely event of late delivery (defined as delivery after the start of the wedding breakfast), the maximum compensation will be a refund of the delivery price. I ask for patience with factors that may be beyond my control (e.g. traffic conditions) as I cannot be held liable for any such delays.
Thank you for ordering from me.